Account Deletion & Data Requests

Overview

You have the right to request deletion of your account and associated data, as well as to request a copy of your data. This page explains what happens when you delete your account, what may be retained, and how to submit a request.

What Happens When You Delete Your Account

When you initiate account deletion from Settings, your account is deactivated and marked for deletion. You are signed out and can no longer access the app. The following data associated with your account remains in our active database and is scheduled for review and removal by our team:

• Your profile information (display name, avatar, bio, social links).
• Your plants and their associated journal entries, feeding logs, and sensor readings.
• Your community posts, comments, and reactions.
• Your direct messages and group memberships.
• Your guild progress, achievements, and badge records.

Photos and media you uploaded, and any private Living Record PDFs stored in the app's private file storage, may not be automatically deleted by the platform's current storage system. These items remain subject to the platform's access controls until removal. We disclose this limitation honestly and do not represent that all stored files can be fully deleted by the platform on request.

What May Be Retained

Certain data may be retained where required by law or for legitimate business purposes, including:

• Transaction records related to payments (for accounting and tax compliance).
• Records of moderation actions or legal compliance reports, where legally required.
• Product analytics records linked to your account email (these are admin-only and are removed during account review where feasible).

How to Request Deletion

There are two ways to request account deletion:

• From within the app: Go to Settings → Danger Zone → Delete Account. You will be asked to confirm by typing "DELETE". This deactivates your account and schedules it for deletion. You will be signed out.
• Via Support Request: If you cannot access your account, submit a request through our Help & Support page (/help) and select "Account Deletion" as the category. Include the email address associated with your account so we can verify your identity. You can submit this request without signing in.

Review Process

Account deletion requests are reviewed by our team. We do not automatically delete accounts without verification. Once your request is received and verified, your data is scheduled for removal from our active database. We will confirm when your request has been acknowledged and verified; final removal from all platform storage systems may take additional time and is subject to the limitations described above.

If you change your mind before deletion is finalized, contact us as soon as possible and we will attempt to cancel the pending request. Once deletion is complete, your data cannot be recovered.

Data Export Requests

You can request a copy of your data at any time by submitting a support request through the Help & Support page. Select "Privacy / Data Request" as the category and describe what data you need. We will provide your data in a portable format where feasible.

Processing Time

We aim to respond to data requests within 45 days where applicable; we may extend this period where legally permitted with notice to you. Acknowledgement and identity verification are separate from final removal from all platform storage systems.