Refund Policy

Overview

We want you to be confident in your VIP membership. This policy explains when refunds are available and how to request one.

When Refunds Are Available

• Duplicate charge: If you were charged twice for the same period, we refund the duplicate.
• Service outage: If VIP features were unavailable for an extended period due to a platform issue, we may issue a pro-rated refund or service credit.
• Accidental upgrade: If you upgraded by clear accident and contact us within 48 hours without using VIP features, we will refund.
• Legal requirement: Where local law requires a refund window, we comply with that law.

When Refunds Are Not Available

• Partial month: We do not refund unused days in a billing period after cancellation.
• Used features: If you used VIP features such as Guild AI or classified posting during the period, the charge stands.
• Forgot to cancel: If you forgot to cancel before renewal, we do not refund the charge, but you can cancel immediately to prevent future charges.
• Policy violation: Accounts banned for guideline violations are not eligible for refunds.

How to Request a Refund

1. Open Help & Support and choose Billing / Refund.
2. Describe your situation and include the charge date.
3. Our team responds within 3 business days.
4. Approved refunds are returned to your original payment method within 5–10 business days.

Chargebacks

Please contact us before initiating a chargeback — we can usually resolve issues faster. Unwarranted chargebacks may result in account suspension.